Hardware
Keep your kiosk
Most LobbyGuard kiosk units are ordinary Windows PCs in a metal case, with a webcam, a barcode scanner and a label printer plugged into them. A browser-based visitor system can generally run on that. Below is what the public spec sheets say each unit contains, what EduQueue’s kiosk mode needs, and the parts we will only claim after we have tested them.
Read this first. Raptor’s store states that “Only supplies and equipment purchased through Raptor Technologies is approved for use with the Raptor System.”1 That is a statement about their software, not about whether your PC can run something else. But if you are staying on Raptor, it is the sentence that governs your hardware choices. Check your own agreement for any clause about the kiosks themselves.
What is inside each LobbyGuard unit
LobbyGuard’s product pages no longer exist (lobbyguard.com redirects to raptortech.com/lobbyguard/2), so the sources below are archived copies of LobbyGuard’s own spec sheets and knowledge-base articles. Where the archive does not state something, the cell says so.
| Unit | Computer | Screen | Camera | ID / barcode scanner | Badge printer | Network |
|---|---|---|---|---|---|---|
| Defender | Windows 10 Enterprise; Celeron N3160 1.6 GHz; 2 GB RAM; 128 GB SSD3 | 22″ projected-capacitive touch3 | HD webcam3 | 1D and 2D (PDF417) barcode scanner3 | Included; brand not published3 | not published |
| Versa | “Ships with Windows 10 Professional”; 2 USB ports, external-monitor support4 | Touch, size not published | Built in4 | Driver’s-licence / barcode scanner4 | Included4 | Ethernet jack and built-in Wi-Fi4 |
| Optio | “Ships with Windows 10 Professional”5 | Touch, size not published | Built in5 | Driver’s-licence / barcode scanner5 | Included5 | Built-in Wi-Fi5 |
| Scout | All-in-one PC, Windows 10 Pro, 4 GB RAM, 250 GB (reseller listing)6 | 12″ touch6 | Built in6 | Barcode / licence scanner6 | not published | Wi-Fi and Bluetooth6 |
| SL (bring your own PC) | Your PC: LobbyGuard’s minimum was Windows 7/8/10, 2.0 GHz, 4 GB RAM, 4 USB ports7 | Your monitor | Logitech C525 webcam7 | Zebra DS457 scanner7 | DYMO badge printer7 | Ethernet required by LobbyGuard (Wi-Fi unsupported)7 |
| Assist (bring your own PC) | Your PC, with an optional “Assist Station” combining scanner, barcode reader, printer and camera on one USB port8 | Your monitor | In the Assist Station8 | In the Assist Station8 | In the Assist Station8 | not published |
| All-in-One Kiosk (2023) | PC / OS not published9 | 15.6″ touch9 | Built in9 | Built-in 2D barcode scanner; optional passport scanner9 | Hard-wired to printer9 | not published |
| “Olea AIO Kiosk” | Listed as a product option on Raptor’s LobbyGuard support form.10 We could not find a public page tying a specific Olea model to LobbyGuard, so we do not list specs. Olea’s own datasheets describe their units as all-in-one computers or Dell OptiPlex-based with web camera and 1D/2D barcode scanner options.11 If yours says Olea on the back, send us the model. | |||||
What EduQueue’s kiosk mode needs
- A modern browser. Chrome or Edge, current release, running full-screen in kiosk mode. Windows 10 units qualify; Windows 7 units do not, because current browsers no longer install on it.
- A camera the browser can see. The built-in webcams above are standard USB video devices and are the common case.
- A badge printer, optionally. DYMO LabelWriter and Brother QL label printers are supported for badge printing. You can also run a check-in kiosk with no printer and print badges from the desk.
- A network connection. Ethernet or Wi-Fi; EduQueue is a web application and does not require a wired link.
- A driver’s-licence scanner, optionally. EduQueue reads the PDF417 barcode on the back of a US licence. See the caveat below.
Honest caveats
ID-scanner compatibility: to be confirmed per model
Barcode scanners that present to Windows as a keyboard (“HID keyboard wedge”) and are configured to emit the full PDF417 payload are what a browser can read. Some units ship with scanners locked to a vendor-specific prefix, suffix or protocol. We have not tested the Defender’s integrated scanner or the Assist Station, so we will not claim they work until we have. The Zebra DS457 in the SL is a standard scanner family, but the configuration it left LobbyGuard’s factory with is unknown to us.
2 GB of RAM is tight
The Defender’s listed 2 GB of RAM is below what we would recommend for a full-screen Chromium browser with a live camera preview. It may work; it may stutter. A RAM upgrade, if the unit allows it, is usually cheap. We would rather say this than have you find out on a Monday morning.
Windows licensing is yours to check
Units that shipped with Windows 10 Enterprise or IoT may carry an OEM licence tied to the original image. Reinstalling or re-purposing is normally fine for the hardware owner, but confirm with your IT department, not with us.
Printer drivers
The Defender, Versa and Optio spec sheets do not name the printer brand. If it is a DYMO LabelWriter or a Brother QL, it is supported; if it is something else, badge printing from the desk PC is the fallback.
What to do
- Look at the label on the back of each unit and write down model, Windows edition, and the printer and scanner models if visible.
- Send that list through the form below. We reply with a per-unit answer: tested, untested, or not recommended.
- For a unit we have not tested, we will offer to test it remotely with you before you commit to anything.
Sources
- Raptor Technologies store, “Return Visitor Check-In Kiosk Bundle”, shop.raptortech.com, fetched 2026-09-04. ↩
- lobbyguard.com returns HTTP 301 to raptortech.com/lobbyguard/, verified 2026-09-04. ↩
- LobbyGuard Defender flyer (2018), archived: web.archive.org.
- LobbyGuard Versa product page, archived 2019: web.archive.org.
- LobbyGuard Optio product page, archived 2019: web.archive.org.
- Reseller listing, “LobbyGuard Scout Visitor Kiosk AiO Computer Barcode Scanner WIN10 PRO 4GB 250GB”, onlinecamerasystems.com (listing since removed; text from the search index). Treat as indicative, not authoritative.
- LobbyGuard knowledge base, SL site-survey article, archived 2019: web.archive.org; LobbyGuard SL flyer (2022), archived: web.archive.org.
- LobbyGuard Assist product page, archived 2013: web.archive.org; product comparison, archived 2019: web.archive.org.
- LobbyGuard products page, archived February 2023: web.archive.org.
- Raptor Technologies, LobbyGuard support page, product drop-down: raptortech.com/lobbyguard/, fetched 2026-09-04.
- Olea Kiosks, Austin desktop datasheet: olea.com; Metropolis datasheet: olea.com.
- For comparison, Raptor’s own published PC requirements for its visitor system: Windows 10 Education or Professional, dual-core 3.0 GHz, 4–8 GB RAM, one USB port per peripheral, Ethernet: raptortech.com PDF (2020). Raptor’s current equipment store lists a LabelWriter 550 Turbo, a Brother QL-820NWB and a CR5400 duplex scanner: shop.raptortech.com.